Refund Policy

Last updated: October 2026 Please read this Refund Policy carefully before purchasing any services from VPSProfi (vpsprofi.com). By completing a purchase, you confirm that you have read and agreed to this policy and to our Terms of Service.

1. General Policy

Due to the nature of our services, all sales are final and non-refundable. Once your payment is confirmed and your order is accepted, VPS resources, domain names and SSL certificates are provisioned with our third-party providers and the related costs are incurred immediately. Except in the limited cases described in sections 4 and 7 below, no refund will be issued once a service has been activated or submitted to the provider. We strongly encourage all customers to review our service offerings, pricing, and specifications carefully before making a purchase. Where mandatory consumer law grants a right of withdrawal, you expressly request that the service begin immediately after your order is accepted, and you acknowledge that, to the extent permitted by applicable law, you lose that right once the service has been fully provided or its provision has begun with your consent.

2. VPS Hosting

VPS services are allocated and activated after payment confirmation and order acceptance. No refunds will be issued for activated VPS services, including but not limited to:

• Change of mind after purchase
• Failure to use the service
• Dissatisfaction with performance
• Accidental purchase
• Incompatibility with third-party software
• Suspension or termination for non-payment or violation of our Terms of Service

Cancelling a service stops future renewals. Your service will remain active until the end of the current billing period. No partial refunds will be issued for unused days.

3. Domain Names and SSL Certificates

Domain registrations, domain renewals and SSL certificates are strictly non-refundable. Once an order has been submitted to the registry, registrar or certificate authority on your behalf, the fee is immediately forwarded and cannot be recovered. The customer is fully responsible for:

• Verifying the domain name spelling before completing the order
• Providing accurate registration (WHOIS) information
• Ensuring the domain or certificate is renewed before its expiry date
• Any consequences arising from domain expiry due to non-renewal

VPSProfi accepts no liability for the loss of a domain name due to the customer’s failure to renew in time. Expired domains may become publicly available and cannot be guaranteed for recovery.

4. Orders Refused or Cancelled Before Activation

All orders are subject to verification and manual review. If we refuse or cancel your order before the service has been activated or submitted to a provider (for example, following fraud screening or failed verification), the amount you paid for that order will be refunded in full to the original payment method.

5. Customer Responsibility

By purchasing from VPSProfi, the customer acknowledges and agrees that:

• Renewal reminders are sent as a courtesy only and are not a substitute for the customer’s own responsibility to monitor expiry dates
• Technical issues must be reported promptly — VPSProfi cannot be held responsible for issues that were not reported in a timely manner
• It is the customer’s responsibility to verify their service is working correctly after any configuration change
• VPSProfi is not liable for data loss resulting from customer error, non-payment, or failure to maintain backups

6. Service Outages

In the event of a verified and extended service outage caused directly by VPSProfi, the customer may be eligible for a proportional service credit as described in our Terms of Service. Credit requests must be submitted within 7 days of the incident to [email protected] with full details of the issue. Credits are applied to your account and are not paid out as cash refunds.

7. Exceptions — Duplicate or Erroneous Charges

Refund requests will only be considered in the following cases:

• A duplicate payment was charged for the exact same service
• A payment was processed after a confirmed cancellation request

Such requests must be submitted within 48 hours of the charge to [email protected], including your order ID and payment details. Requests submitted after this period will not be considered. Approved refunds are issued to the original payment method.

8. Cancellation

To cancel a service, submit a support ticket or email [email protected] from the email address registered on your account, stating the service you wish to cancel. Cancellation requests must be submitted at least 24 hours before the renewal date to avoid being charged for the next billing cycle. Any unpaid renewal invoice for a cancelled service will be voided. Charges already processed at the time of cancellation will not be refunded.

9. Payment Disputes and Chargebacks

Please contact us at [email protected] before opening a chargeback or payment dispute so that we can try to resolve the issue. If a dispute is opened for a service that has been delivered, VPSProfi may immediately suspend and terminate all of the customer’s services and submit logs, IP records and the customer’s acceptance of our Terms to the payment provider as evidence. The customer remains liable for amounts owed and related fees.

10. Contact

For any questions about this policy, contact us at: [email protected]