Terms of Service
Last updated: October 2026 Welcome to VPSProfi (vpsprofi.com). By placing an order, purchasing or using our services, you agree to the following terms and conditions. Please read them carefully before placing any order.1. Services
VPSProfi provides cloud VPS hosting, domain name registration and SSL certificate services. We work with third-party infrastructure, domain and certificate providers to deliver these services. VPSProfi reserves the right to modify its service offerings, technical specifications, or pricing with reasonable prior notice to the customer.2. Account Responsibilities
You must provide accurate and up-to-date information when registering. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for all activities that occur under your account. VPSProfi cannot be held liable for any loss resulting from unauthorized access due to your failure to secure your credentials.3. Acceptable Use
You agree not to use our services for any unlawful or abusive purpose, including but not limited to:- Sending spam or unsolicited emails
- Hosting malware, phishing sites, or illegal content
- Conducting DDoS attacks or any form of network abuse
- Port scanning, brute-force attacks, or attempts to gain unauthorized access to other systems
- Running scripts or software that negatively impact server stability or other customers
- Using VPS storage as a backup system or file repository unrelated to your service
- Violating the intellectual property rights of others
- Any activity that violates applicable local or international laws, or the acceptable use policies of our infrastructure providers
4. Orders, Verification and Fraud Prevention
All orders are subject to acceptance by VPSProfi. We may require identity or payment verification, hold any order for manual review, and refuse or cancel any order at our discretion, including orders flagged by fraud screening. If an order is refused before activation, the amount paid for that order is refunded to the original payment method. Services are activated only after payment has been received and the order has been accepted. To prevent fraud, limited order data (such as IP address, email address, and billing country) is shared with third-party fraud-screening and payment providers.5. Payment and Billing
All services are billed in advance on a monthly basis unless otherwise stated. Payments are processed securely through our payment processors. Prices are listed in EUR and exclude VAT. Moroccan VAT (20%) is added for customers in Morocco where applicable and is calculated automatically based on the billing address on your account. Customers outside Morocco are invoiced without Moroccan VAT where the law allows, and are responsible for any taxes, duties or fees that apply in their own country. You must provide an accurate billing country; if the information provided is inaccurate, VPSProfi may correct the invoice and charge any VAT that is due. Electronic invoices issued by VPSProfi are considered valid and binding. Recurring payments. By saving a payment method or enabling auto-debit, you authorise VPSProfi to charge that payment method for renewals until the service is cancelled.6. Refunds
All sales are final. Fees paid for VPS hosting, domain registrations, and SSL certificates are non-refundable once the order has been activated or submitted to the provider. Cancelling a service stops future renewals but does not entitle the customer to a refund for the current billing period. Where mandatory consumer law grants a right of withdrawal, you expressly request that the service begin immediately after your order is accepted, and you acknowledge that, to the extent permitted by applicable law, you lose that right once the service has been fully provided or its provision has begun with your consent.7. Payment Disputes and Chargebacks
If a customer opens a chargeback or payment dispute for a service that has been delivered, VPSProfi may immediately suspend and terminate all of the customer’s services, and may submit logs, IP records, and the customer’s acceptance of these Terms to the payment provider as evidence. The customer remains liable for amounts owed and for any related fees. Please contact us at [email protected] before opening a dispute so that we can try to resolve the issue.8. Service Renewal and Expiry
It is the customer’s sole responsibility to ensure timely renewal of all services before the expiry date. Renewal invoices are issued approximately 5 days before the due date. Renewal reminders sent by VPSProfi are a courtesy only. Failure to receive a reminder does not exempt the customer from their renewal obligations. Services that remain unpaid are suspended on or shortly after the due date, and may be permanently terminated and deleted 3 days after suspension at VPSProfi’s discretion, and in any case no later than 14 days after the due date. VPSProfi accepts no liability for data loss, domain expiry, or any service interruption resulting from the customer’s failure to renew on time. Domain names that expire due to non-renewal may become publicly available. VPSProfi cannot guarantee the recovery of an expired domain and accepts no responsibility for its loss.9. Domain Names and SSL Certificates
Domain registrations, renewals and SSL certificates are processed through third-party registrars and certificate authorities. They are non-refundable once submitted to the registry or provider. The customer is responsible for providing accurate registration (WHOIS) data and for complying with the policies of the relevant registry, registrar and certificate authority. Registrations and certificates may be cancelled by the provider in case of false information or policy violations, without liability for VPSProfi.10. Customer Responsibility for Technical Issues
The customer is responsible for monitoring the performance and availability of their own services at all times. In the event of a technical issue, the customer must:- Report the issue promptly to our support team at [email protected]
- Provide sufficient details to allow investigation (server ID, error messages, timestamps)
- Verify their own configuration before assuming the issue is on our end